Clifton Rd Croydon 0208 6533355 l Gipsy Rd Dulwich 0208 6701772


At Paxton Veterinary Clinics, we are committed to protecting and respecting your privacy.  This policy along with our terms of business explains when and why we obtain personal information, either from our website, over telephone or in practice. It details how we use it, the conditions under which we may disclose it to others and how we keep it secure.

How do we collect information from you? 

We obtain information from you when you use our website, specifically when you register your own and your pet’s details or when requesting online prescriptions, ordering food or appointment bookings. You may also provide us with information by corresponding by phone, in writing, email or in person. The personal information you provide will include your name, address, email address, contact numbers as well as your pet’s details such as species, breed, DOB, insurance details, previous vet. By providing us with this information, you understand and provide consent to our use of your personal data in accordance with this privacy policy.

We will use your personal information in connection with the following: Patient reminders.

In order to keep you up to date with your pet’s clinical information, the practice will use your pet’s clinical records to provide correspondence in relation to appointment, vaccination and treatment reminders.

If we have your consent for sending information.

We will notify you of any changes to our services.

If we have your consent for marketing:

We will send you information regarding campaigns, promotions, events or competitions and any other marketing communications that may be of interest to you.

Who is your information with and why?

In order to provide the veterinary service requested by you, we may in some instances pass your information to our third party service providers and associated organisations. Please note, when contacting third party service providers, we will only disclose personal information that is necessary for them to deliver their service to us and the data we provide them will be governed by their own terms of use and privacy policy. Details of these providers are:

  • Animalcare Limited, microchip databases
  • Carefree credit
  • DCS, debt collection service
  • Hills Quick Reco, Nutritional advice
  • IDEXX, internal and external laboratory
  • Insurance Companies – for claims and enquiries
  • PCS, cremations
  • Petlog, microchip database
  • Referral Vets, specialist veterinary treatment
  • Simply Health, Paxton health plan processors
  • South London Emergency Veterinary Centre, our out of hours service
  • Teleos, database access for Vet system support
  • Valassis, Hills reward scheme
  • Virtual Recall, parasite control reminder service

If you have any questions regarding this policy please contact us in the following ways.


In writing: to Louisa Ellis, Practice Manager, Paxton Veterinary Clinics Ltd,  30 Clifton Road, London, SE25 6NJ or telephone: 020 8653 3355

Google Maps
We use Google Maps to give users the opportunity of visiting our business location. Google Maps only uses cookies to enable you to use the functionality of their map software. No personal information is stored on our website through the use of Google Maps.

External Links
Even though this website seeks to provide quality, safe and relevant external links, users ought to apply a policy of caution before following any external web links from this website. Such links are followed at the user’s own risk.
The website owners can neither guarantee nor verify the contents of any externally linked website despite their very best efforts. The website owners cannot be held liable for any damages or implications as a result of visiting any external links mentioned.
We encourage you to be cautious and to read the privacy statements of each and every website that collects your information.

This privacy statement only applies to information collected on this website.

Social media
Interactions made through external social media services that this website and the practice participate with are subject to the terms and conditions as well as the privacy policies held with each social media service.

Users are encouraged to use social media platforms sensibly and with due care and attention in respect of their own privacy and personal details. We will never ask for sensitive information through social media services and encourage users wishing to discuss sensitive details to get in contact through primary communication channels like phoning us or e-mail.

We reserve the right to publish client pet photos and reviews from our practice Facebook page on our latest news website Blog posts and other social media such as Google Plus. Should you wish any pet photos be removed from our website or social media pages, please contact our web developer in the first instance at and the required image/s will be removed straight away.

To disallow any further images of your pet on any of our social media and practice website pages, please e-mail us at or write to us at Paxton Veterinary Clinics Ltd 30 Clifton Road South Norwood Croydon SE25 6NJ to update your preference. We will never use client pet photos in any of our advertising features without prior client consent.

We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please e-mail us at or write to us at Paxton Veterinary Clinics Ltd 30 Clifton Road South Norwood Croydon SE25 6NJ to update your Personal Data.

© Paxton Veterinary Clinics Ltd Vets in Croydon & Dulwich
30 Clifton Road South Norwood Croydon SE25 6NJ Tel 0208 6533355
231 Gipsy Road West Norwood Dulwich SE27 9QY Tel 0208 6701772 | Privacy Policy | Terms | Vetwebsites