COVID-19 UPDATE – 19th March 2020
As an update to our previous communication, we have had to increase our precautions to keep our staff and clients as safe as possible, to thereby ensure that we can remain open for as long as possible. Today we have made the following difficult decisions:
- WE ARE CANCELLING ALL NON URGENT APPOINTMENTS AND OPERATIONS FROM THIS SATURDAY ONWARDS, UNTIL FURTHER NOTICE.
This is the same drastic step as the NHS have had to do, and is a very difficult decision for us to make.
These appointments include all annual vaccinations, neutering, non urgent dental procedures, and all nurse clinics. We have telephoned and talked to most of you today who already had these appointments booked in the next 2 weeks, and will be continuing to do this for all future appointments, until we have clarity on when we are safe to start offering these appointments again.
- WHAT IF MY ANIMAL IS UNWELL OR INJURED?
For as long as we can stay open, we will of course be here for those animals who really need us.
To minimise visits to the clinic, if your animal is unwell you will be offered a phone consultations with one of our Vet team, at our standard consultation cost. At the pre-arranged time, the Vet will call you to have a 15 minute consultation with you, and find out if they are able to assess the situation and prescribe medication over the phone.
However if the Vet feels that they do need to physically examine your pet, then they will book you an appointment to bring your pet in as usual. You will only pay the first consultation charge for the phone consultation.
We are looking into the feasibility of video consultations, but this is a work in progress at this stage….
If you would like non clinical advice from the Vet Nurse, let us know and we will arrange a time for a call back phone call.
- CHANGES TO OUR OPENING TIMES
We will close at 6.30pm each day, and at 12pm on Saturdays, from this Saturday onwards. Our out of hours clinic (SLERC) is open outside these hours for now.
- WHAT IF MY ANIMAL NEEDS MEDICATION OR FOOD?
Please continue to order this as usual, and consider having an extra supply at home. You will be asked to pay for this over the phone at the time of ordering it, so that it can then be handed over at the door when you come to collect it.
Please advise we will accept card payments only, to minimise the handling of cash.
- WHY AM I BEING ASKED TO WAIT OUTSIDE THE CLINIC?
The Government’s advice on “social distancing” is to keep 1m away from others and we ask you to respect this with our staff, and other clients in the waiting room.
You may be asked to wait outside to minimise the time you are waiting in reception or in the waiting room, and therefore in close contact with other clients and our staff, as this is the risk time in transmitting or contracting the Covid 19 virus.
The front doors may be locked with a note asking clients to call us from outside.
- WHAT ARE PAXTON VETS DOING TO KEEP THEIR STAFF SAFE?
Alongside all hygiene precautions, we have made the decision to separate our staff into 2 distinct teams; “Team Clifton” and
“Team Gipsy”. This is to do all we can to remain open should someone on one of the Teams become unwell, forcing the self isolation of that entire team, and closure of their clinic.
In all the calls we have made recently to cancel appointments, we have been struck by the values of our community holding fast. Staff have been magnificent in covering tasks, and caring about our patients and their owners. Our clients have been brilliant in understanding the difficulties we face, and sending supportive messages.
We thank you for your patience at this difficult time, and will keep you updated of any changes.
From all of us at Paxton Vet Clinics